OzCAD Australian Vectorworks Distributor

Technical Support

OzCAD offers free technical support for the five most recent versions of Vectorworks. Priority is given to the two most recent versions, currently Vectorworks 2012 and 2011. Registered Australian users of these two versions can obtain Level 1 support as outlined below.

Registered Australian users of Vectorworks 2010, 2009 or 2008 can obtain Level 2 support as outlined below. This is available by email only. We are unable to provide support for versions of Vectorworks that are older than version 2008.

Support for students is only available by email, using the appropriate Support Request Form.

Level 1 Support - Vectorworks 2012, 2011

Level 1 support is only offered to registered Australian users of Vectorworks 2012 and 2011, and is available by email using the Support Request Form or via fax or telephone using the contact details below. In order to help you more quickly, we recommend using the Support Request Form for any new issue, as this gives us the information we require up front. Level 1 support is given priority over Level 2 support.

Click here for Level 1 Support

Level 2 Support - Vectorworks 2010, 2009, 2008

Level 2 support is also free and offered to registered Australian users of Vectorworks 2010, 2009 and 2008. It is only available by email using the Support Request Form. Support will be provided for major issues only, and where information is still available.

Click here for Level 2 Support

Support methods & information

Technical support is designed to help you overcome technical difficulties in using our software. It is not intended as a source of training. We recommend you consult the User Guide, On-Line Help or other resources on this site before contacting us, in order to attempt to resolve the problem yourself.

If you do contact us, the response will be faster if you supply the following information or have it at hand when calling:

  • Registered user's name
  • Vectorworks serial number
  • Exact Vectorworks version (for example 2010 SP4)
  • Exact operating system version (e.g. Mac OS 10.6.8 or Win 7/64 SP1)
  • A brief description of the problem

If the problem involves other hardware such as a printer, please provide the printer brand and model.

Email, using a Support Request Form, is the preferred method for obtaining technical support and will often bring the fastest response.

Phone

Vectorworks 2012 and 2011 users may also call 02 8338 8699 between 10:00 am and 5:00 pm Monday to Friday. Please have the information mentioned above at hand and be in front of the computer if you call.

Fax

Vectorworks 2012 and 2011 users may also fax 02 8338 8655 for support. Please include the information mentioned above.